AT&T Outage Likely Caused by Internal Error, Not Hackers

Thedailycourierng

Telecom giant AT&T experienced a major service outage yesterday that left many thousands of customers without working cell phone service for several hours. AT&T says an initial investigation suggests the outage was probably caused by an internal process failure in their own systems, rather than any outside cyberattack.

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The problems began early Thursday morning around 4am Eastern Time. Tens of thousands of AT&T subscribers found themselves unable to make calls, send texts, or access the internet on their phones. Outage reports spiked further at 7am and again just before 8. Most issues seemed concentrated in major metro areas like Houston, Chicago, Dallas, Los Angeles and Atlanta.

Other big cell carriers like Verizon, T-Mobile and Cricket Wireless also saw some outages. But those companies said it was only customers trying unsuccessfully to reach unreachable AT&T mobile users. By Thursday afternoon, AT&T announced service had been fully restored for all affected consumers nationwide.

In a follow-up statement, AT&T offered a preliminary explanation that human error was likely at fault. They believe incorrect processes applied while trying to upgrade their cell network infrastructure accidentally disrupted services. The company sincerely apologized to customers and pledged steps to prevent such outages going forward.

The outage raised concerns about access to emergency 911 phone services. Some police departments reminded AT&T users that if they couldn’t call 911 from their mobile devices, they should try landline phones if possible. Where unavailable, they recommended asking friends on other networks to call on their behalf.

Public safety agencies stressed that 911 systems stayed operational locally throughout the incident. They discouraged the public from calling to test if their AT&T phone service had been restored. 911 is only for actual emergencies.

Though no evidence points to hackers, the scale of the outage drew federal investigation from agencies like the FBI. Exactly how human error interrupted AT&T mobile services systemwide remains unexplained. But complex networks like AT&T’s have many delicate internal processes that if inadvertently disrupted could spiral into widespread access failures.

The key takeaway for consumers is that even innovative modern wireless companies can suffer major tech mishaps internally. But with sufficient transparency and accountability to users impacted, their loyalty and business can be maintained. AT&T appears committed to identifying their own mistakes and preventing any repeats in their mission to keep Americans connected. For now, mobile users across the country can breathe easier and return focus to their resorted wireless lifelines.

Source AT&T service restored after customers hit by widespread cellular outages in the U.S. Published in NBC News By Marlene Lenthang and Katherine Itoh

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